Booking & Cancellation Policy
We understand that plans can change. Our cancellation and booking policy helps protect both our clients and our team while allowing us to provide the highest level of service.
1. Booking Deposits
A 25% non-refundable booking deposit is required to secure your booking date. Your booking is not confirmed until the deposit has been received.
The deposit is deducted from your final balance. By paying your deposit, you acknowledge and agree to our booking and cancellation policy, subject to your rights under Australian Consumer Law.
2. Client Cancellations
If you need to cancel your booking, please notify Beauty Hustle in writing as soon as possible.
- More than 60 days before your booking: Your 25% deposit is non-refundable, subject to applicable consumer law.
- 31–60 days before your booking: Your deposit remains non-refundable.
- Within 30 days of your booking: The remaining balance may be payable where permitted by law, depending on the notice given, services arranged and costs or losses incurred.
For wedding bookings, event bookings and production work, cancellation charges may vary depending on the size and nature of the booking and any costs already committed.
3. Rescheduling Your Booking
We understand that unforeseen circumstances can arise. Rescheduling requests will be considered subject to availability.
If we can accommodate your new date, your deposit may be transferred to the replacement date at our discretion. Additional costs may apply if the new booking requires different travel arrangements, staffing or services.
4. Changes to Bridal Party Numbers or Services
Please notify us as early as possible if your bridal party numbers or requested services change.
Reductions in service numbers or changes to the agreed booking may affect your final quote. Deposits and payments for cancelled services are subject to the agreed booking terms and applicable consumer law.
5. Late Arrivals
Please ensure everyone is ready at their allocated appointment time. Late arrivals may affect the services we can complete within the agreed schedule.
Where delays significantly affect the booking, Beauty Hustle may need to adjust or omit services to ensure the overall schedule can be maintained. Full charges may still apply for the time reserved, where permitted by law.
6. Cancellation by Beauty Hustle
In the unlikely event that Beauty Hustle must cancel due to illness, emergency or circumstances beyond our reasonable control, we will make reasonable efforts to arrange a suitable replacement artist or reschedule your booking.
If we cannot provide the agreed services, you will be entitled to the appropriate refund or other remedy under your booking agreement and Australian Consumer Law.
7. Force Majeure and Unforeseen Circumstances
Where circumstances beyond either party's reasonable control affect a booking, we will work with the client to explore reasonable alternatives, including rescheduling where possible.
Any cancellation fees or refunds will be handled in accordance with the booking agreement and applicable law.
8. Final Payments
The final balance must be paid by the date specified in your booking confirmation or invoice.
Any additional services, travel expenses or agreed changes will be included in your final invoice.
9. Acceptance of Terms
By confirming your booking and paying your deposit, you acknowledge that you have read and accepted Beauty Hustle's booking and cancellation policy.
Nothing in this policy excludes, restricts or modifies any rights or remedies available to consumers under Australian Consumer Law.
Beauty Hustle – Bridal, Event & Production Hair and Makeup
Email: beautyhustle88@gmail.com